Imagine you own a clothing store, and in comes a customer looking for something fancy. She’s been here before, and this time (like every time she comes to your place), she says she needs something that gets her a lot of attention. Your new sales hire, a bit of a fashion expert, considers the whole issue and tells the customer “Of course you can spend heaps of money on this right here, but what if you did something else instead that has the same effect and doesn’t cost you nearly as much?” And your customer is happy and gives her a tip without buying a piece. Some time later, you hear she’s very happy because she’s successfully been doing what your salesperson told her.
Are you happy too? What about your salesperson – hire or fire? What would you do?