Archive for April, 2012

Strip out the middle

April 18th, 2012

Principal problems tend to create situation where they themselves are dormant, thus not being adressed, instead the problems they create downstream are. This process is often repeated until the solution is “use more”, “use less” or “buy X”, a typical symptom of Yak shaving.

The constructive approach is to then ask “Why are we having this problem at all?” until you’ve worked the whole way back to the initial problem, and compare it to the solutions proposed or already in place, stripping out all the middle problems. And when “We have trouble acquiring qualified personnel” is being answered with “use more Gaffer tape” or “we need to buy a cart”, everybody should know there’s something wrong and start doing their work.